REGULATION AND POLICY
A. GENERAL TRANSACTION CONDITIONS
I. CONDITTION OF ATTENDANCE
- For safety, all Runners are responsible for complying with the age limit for participation as of November 19, 2023
- Distance 5Km:
• Runners greater than or equal 10 years old:
• Kid (10 - 12 years old) has to be registered and accompanied by an adult (from 18 years old as of 19th Nov 2023). One adult can accompany with Only 1 kid.
• Distance 10Km: Runners from 15 years old
• Distance 21Km: Runners from 18 years old
* Note: All runner under the age of 18 as of 19th Nov 2023 must have the permission of parents or legal guardians by signature in PSR 2023 Waiver where indicated the part for LEGAL GUARDIANS OF PARTICIPANTS WHO ARE UNDER 18 YEARS OF AGE AT THE TIME OF THE EVENT. Download Waiver HERE
II. REFUND POLICY
The Pocari Sweat Run Vietnam event has no refund policy. Once you register to participate, the Organizer will not be able to refund the registration fee.
III. SERVICE STANDARDS
When successful registration and payment, runners will receive a confirmation email from the Organizer, you will use this email along with your ID/Passport to receive the Racekit - including the running number (BIB) before participating in the race. On the day of the event, runners must be on time as specified and wear a running number (BIB) to be able to participate in the event.
IV. OBLIGATIONS OF RUNNER
- Provide full authentication information when registering
- Payment within the time allowed
- Provide ID/Passport when receiving racekit and running number (BIB)
- Be on time for the event
- Make sure to follow the Rules of the race and the Organizer.
V. OBLIGATION OF ORGANIZER
- Create a professional, fair race, enhance the experience for participants
- Receive feedback from Runners
- Issue VAT invoices when requested by Runners
I. PURPOSE AND SCOPE OF INFORMATION COLLECTION
- Information provided by you: Our website www.pocarisweatrun.com.vn is a website that introduces information about Pocari Sweat Run Vietnam, does not collect personal data as well as payment of the customer.
- Automated Information: We record and store certain types of information in all of your interactions with Pocari Sweat Run Vietnam. For example, we use "cookies" like many other websites to record certain types of information when your web browser visits Pocari Sweat Run Vietnam or the advertisements and other content displayed on the Pocari Sweat Run Vietnam website or about Pocari Sweat Run Vietnam on other websites.
II. SCOPE OF USE INFORMATION
Customer information is an important data for us to exploit and improve the customer experience. Our business does not include the sale of such information to third parties.
III. INFORMATION STORAGE TIME
Personal data of customers and partners will be stored until there is a request for cancellation from the Board of Directors or in case the Company is dissolved under the decision of the Board of Directors or in accordance with the law. Remaining in any case member personal information will be kept confidential on our server indefinitely.
IV. ADDRESS OF PERSONAL INFORMATION COLLECTION AND MANAGEMENT PARTY
Otsuka Thang Nutrition Co., Ltd
Address: 10th Floor, Phuong Long 2 Office Building, No. 16 Nguyen Truong To, Ward 13, District 4, HCMC
Tel: (028) 38204145
V. MEDIA AND TOOLS FOR USERS TO ACCESS AND CORRECT YOUR PERSONAL DATA
VI. COMMITMENT TO SECURITY OF CUSTOMERS' PERSONAL INFORMATION
We are committed to keeping the personal information of customers confidential, and will make every effort and use appropriate measures so that the information that customers provide to us during the use of the website is protected security.
C. DELIVERY AND PAYMENT INFORMATION
Delivery – Payment steps are all done by a third party who is the official ticketing partner of Pocari Sweat Run Vietnam as Vietnam regulation.
I. DELIVERY - CONFIRMATION
Runners will receive confirmation of participation via registration email immediately after successful payment.
The payment method of the race is applied as the payment method of the Official Ticketing Partner of PSR 2023, ACTIUP. Detail: HERE (7. Payment process)
Please contact the information below for advice:
- Hotline: 1900 63 83 37
- Facebook: bit.ly/actiup-fanpage
- Support time from: 8:30 a.m. to 5:30 p.m. Monday to Friday (Except New Year's Eve and statutory holidays).